Privacy Policy
EcoPearl operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). EcoPearl is powered by ShopDeck, which enables us to provide the Services to you. Our Services are currently available to customers in India only.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information including your username, password, security questions, preferences, and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.
- Communications with us including information you provide when contacting customer support or communicating with us.
- Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the website.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
- From our service providers including when we engage them to enable certain technology or services and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process payments, fulfill orders, remember your preferences, process purchases, returns, exchanges or other transactions, maintain your account, arrange for shipping within India, facilitate returns and exchanges, provide customer support, and improve your shopping experience.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email or text message, where permitted by applicable law. We may also use information about your interactions with the Services to provide relevant advertisements.
- Security and Fraud Prevention. We use your personal information to authenticate accounts, provide a secure shopping experience, process payments, detect and investigate potentially fraudulent or illegal activity, protect our Services, and maintain security.
- Communicating with You. We use your personal information to provide customer support, respond to your questions and requests, provide information about your orders, and maintain our business relationship with you.
- Legal Reasons. We may use your personal information to comply with applicable laws, respond to valid legal requests from government or law enforcement authorities, resolve disputes, enforce our terms and policies, and protect our rights and the rights of our users.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With ShopDeck, vendors, payment providers, delivery partners, technology providers, customer support providers, analytics providers, cloud storage providers, and other third parties who perform services on our behalf.
- With business and marketing partners where required to provide marketing services or advertisements, subject to applicable laws and your choices.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when information is required to deliver your order.
- With our affiliates or otherwise within our corporate group, where applicable.
- In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy.
- To comply with applicable legal obligations, respond to lawful requests, enforce our terms or policies, or protect and defend the Services, our rights, and the rights of our users or others.
Relationship with ShopDeck
The Services are hosted by ShopDeck, which may collect and process personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and processed by ShopDeck and third parties that may be located in countries other than where you reside, as necessary to provide and improve the Services.
ShopDeck may also process information relating to your interactions with our store and its services in accordance with ShopDeck's own privacy policies and applicable laws.
For more information about how ShopDeck handles personal information, please review ShopDeck's applicable privacy policies and privacy resources.
Third Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties.
If you follow links to sites that are not affiliated with or controlled by EcoPearl, you should review their privacy and security policies and other terms and conditions. EcoPearl is not responsible for the privacy or security practices, accuracy, completeness, or reliability of information provided by third-party websites.
Information you provide on public or semi-public platforms, including third-party social networking platforms, may be viewable by other users of those platforms. Our inclusion of such links does not, by itself, imply endorsement of the content, owners, or operators of those platforms.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided us with personal information, you may contact us using the details provided below and request that the information be deleted, subject to applicable law.
Security and Retention of Your Information
Please be aware that no security measures are perfect or completely impenetrable, and we cannot guarantee absolute security.
Any information you send to us may not be completely secure while in transit. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information.
We retain personal information for as long as reasonably necessary for purposes such as maintaining your account, providing Services, fulfilling orders, complying with legal obligations, resolving disputes, and enforcing applicable agreements and policies.
Your Rights and Choices
Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:
- Right to Access / Know. You may have the right to request access to personal information we hold about you.
- Right to Delete. You may have the right to request deletion of personal information we maintain about you.
- Right to Correct. You may have the right to request correction of inaccurate personal information.
- Right to Portability. In certain circumstances, you may have the right to receive a copy of your personal information or request that it be transferred to another party.
- Managing Communication Preferences. You may opt out of promotional emails by using the unsubscribe option included in those communications. We may still send non-promotional communications relating to your account, orders, transactions, or customer service requests.
You may exercise applicable rights by contacting us using the details provided below. We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
We will not discriminate against you for exercising applicable privacy rights. We will respond to valid requests within the time period required by applicable law.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the details provided below.
Where applicable, you may also have the right to lodge a complaint with the relevant data protection or regulatory authority.
International Transfers
Your personal information may be transferred, stored, or processed outside the country in which you reside where necessary for providing the Services, processing payments, fulfilling orders, providing technology services, or working with service providers.
Where required by applicable law, we will take appropriate measures for the protection of personal information transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or operational needs.
Any revised Privacy Policy will be posted on this website along with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us:
EcoPearl
Address: 93/3D Kakulia Road, Beside Benubon Complex, West Bengal, Kolkata – 700029, India
Email: krishnaaventures2015@gmail.com
Call / WhatsApp: +91-8617786755
Customer Support: 10 AM - 6 PM
Service Location: India