Refund, Return & Cancellation Policy
At EcoPearl, every product is selected to deliver quality and reliability. If your order arrives damaged, defective, or incorrect, we're here to make it right.
This policy applies exclusively to products purchased through the official EcoPearl website. Our services and deliveries are currently available within India.
Cancellation Policy
To ensure fast processing and dispatch, all orders are processed immediately after they are placed.
Non-Personalized Orders
- Orders cannot be cancelled, modified, or refunded once successfully placed, irrespective of the payment method (Prepaid or Cash on Delivery).
- Orders cannot be cancelled once they have been shipped.
Personalized Orders
- Personalized products are manufactured specifically according to your requirements.
- Therefore, personalized orders cannot be cancelled, modified, exchanged, or refunded once placed.
- Personalized products are available only on prepaid orders. Cash on Delivery (COD) is not available.
Return & Refund Policy
EcoPearl does not accept returns or exchanges for products once they have been delivered, except in cases where the product received is:
- Damaged during transit
- Defective or has a manufacturing defect
- An incorrect item was received
If you receive any of the above, please contact our Customer Support within 48 hours of delivery using the contact details provided below.
To help us verify your claim, please provide:
- Order ID
- Clear photographs of the product
- An unboxing video showing the issue
- Description of the problem
Our team will review your request and determine the appropriate resolution.
Resolution
For verified claims, our preferred resolution is a free replacement of the product.
If a replacement is unavailable or cannot be fulfilled, a refund may be issued at EcoPearl's sole discretion.
All approved refunds will be processed only to the original payment method used while placing the order.
Refund processing timelines may vary depending on your bank, card issuer, payment gateway, or payment partner.
Claims Will Not Be Accepted For
Claims will not be entertained in the following situations:
- Damage caused by misuse, negligence, mishandling, accidents, or improper cleaning.
- Normal wear and tear.
- Products with tampered, removed, or altered labels, serial numbers, or packaging.
- Products returned with missing parts, accessories, manuals, or original packaging.
- Change of mind after purchase.
- Incorrect product, colour, size, or variant selected by the customer while placing the order.
- Claims raised after 48 hours of delivery.
- Claims submitted without adequate photo and unboxing video proof.
- Personalized or customized products.
- Spare parts and accessories purchased separately.
Replacement Policy
If your product is verified to have a manufacturing defect, transit damage, or an incorrect item has been delivered, EcoPearl will replace the product at no additional cost, subject to verification.
Replacement requests are processed only after successful verification of the issue through the information shared by the customer.
If the exact product is unavailable, EcoPearl reserves the right to provide:
- The same product once restocked;
- An equivalent product of similar value; or
- A refund, where replacement is not feasible, at EcoPearl's sole discretion.
Contact Us
Call: +91-8617786755
WhatsApp: +91-8617786755
Customer Support Time:10 AM - 6 PM
Email: krishnaaventures2015@gmail.com
Address: 93/3D Kakulia Road, Beside Benubon Complex, Kolkata, West Bengal, 700029
Service Location: India